NCURANational Council of University Research Administrators
NCURA - National Council of University Research Administrators
NCURA - National Council of University Research Administrators
An organization of individuals involved in the administration of sponsored programs at colleges, universities and teaching hospitals.
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Good Customer Service for Research Administrators

Participant Handout Materials

Each attendee should have the following materials during the program, this will guide attendees through the program agenda and provides links to resource documents for later reference. Please print out prior to the program.  


Adobe Acrobat DocumentBroadcast Schedule & Reference Materials Guide (PDF)


Broadcast Schedule & Reference Materials Guide (Word)


Adobe Acrobat DocumentCustomer Service Read Ahead (PDF)


Customer Service Read Ahead (Word)

Supplemental Reference Materials

These items are not necessary for viewing the program but are intended as additional resources

The Chronicle
 
Academic Universe
 
Executive Excellence
 
Saturday Evening Post
 

Communications in Research Administration:  The Farmer, the Cowman, and the Liaison in Sponsored Research Administration: A Guide to Effective Strategies and Recommended Practices, NCURA, 2007

The Omaha World-Herald Company

Verbal Judo

Additional Resource Materials on Customer Service