Release Date: October 17, 2012
This program will describe the framework for some of the best practices used in both pre- and post-award. We often solve sponsored-related issues on a case-by-case basis considering the variety of factors impacting each award. As volume, sponsor [and customer] expectations, and complexity have increased, many institutions are pursuing systemic process improvement in order to increase stewardship, efficiency, and transparency while improving customer service with limited personnel and budgetary resources. Technology has advanced allowing for a range of simple and inexpensive solutions for low volume users and sophisticated electronic systems to address high volume activity.
The session will include: how to approach process improvement, strategies used in decision-making, obtaining resources, tools to define system requirements. Case studies of process improvement in the research administration area will be explored including system-to-system grant submissions, agency invoicing and reporting, electronic archiving, sophisticated reporting tools for key metrics, and responding to unintended consequences.
Program Level: Intermediate
Target Audience: Departmental, Pre-Award, Post-Award and Research Compliance Administrators
Learning Objectives
- How to approach business process improvement in pre and post award processes;
- Identify best practices to improve processes and customer service through systemic solutions and collection of metrics;
- Identify streamlining techniques while addressing compliance concerns.
Moderator: Robert Lowman, Associate Vice Chancellor for Research, University of North Carolina at Chapel Hill
Panel: Kim Moreland, Associate Vice Chancellor for Research Administration, University of Wisconsin-Madison; Andrew Chase, Corporate Director, Research Management and Research Finance, Partners Healthcare
